Tip For Family & Friends

How to Communicate With Someone Who Has Hearing Loss

Information only — not medical advice. Report an error.

Two adults seated face to face in a well-lit room with the television off.

Do this instead

  • Say the person's name or gently get their attention before starting.
  • Face them, keep your mouth visible, and move to a quieter, well-lit spot.
  • Speak clearly without shouting; if a sentence is missed, rephrase it.
  • Write down names, times, addresses, or safety-critical details.

Key facts

Best first move Get attention before speaking.
If words are missed Rephrase the sentence rather than repeating it unchanged.
Respect Speak to the person directly and ask about their preference.

Make the room do some of the work

Communication is not solely the listener’s responsibility. The NIDCD guidance on age-related hearing loss recommends facing the person, speaking clearly, reducing background noise and making sure facial expressions are visible.

Before a conversation, turn down music, move away from a running tap or kitchen extractor, and avoid speaking from another room. In a restaurant, choose a seat with good light and less noise behind the listener.

Rephrase instead of escalating

If a sentence is missed, repeating it louder may repeat the same difficult sound pattern. Use different words and shorten the thought. Give context first: “About tomorrow’s appointment…” is easier to place than an isolated time or name.

Do not exaggerate mouth movements or talk unusually slowly. Both can make speech harder to interpret. Keep your hands away from your mouth and maintain a natural rhythm.

Confirm what matters

For medication instructions, travel details, appointments, prices or emergency information, provide a written version. Captions, text chat and alerting devices can also help; the NIDCD assistive-device overview explains that these tools can be used with or without hearing aids.

The most useful question is simple: “What would make this easier?” Some people prefer captions, some want you on a particular side, and some need a pause before replying. Respect the answer and speak to the person directly, not only to a companion.

Keep the relationship, not just the message

Missed words can look like inattention; repeated corrections can feel like criticism. Assume good intent. Take a break if either person is tired, then return to the conversation in a better setting. Clearer communication is a shared adjustment, not a test the person with hearing loss has failed.

Frequently asked

Should I speak much louder?
Usually no. Shouting can distort speech and feel patronising. Face the listener, reduce noise and speak clearly at a comfortable volume.
Is lip-reading enough?
No. Visual cues can help, but many sounds look alike on the lips and not everyone uses lip-reading. Ask the person what works.

A question about this topic?

Ask the Sherpa. It answers from our guides and can show the hearing aids we list, with their supplied price, trial and warranty fields. It can’t diagnose hearing loss or choose a device for you.

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Sources and review status

Not clinician-reviewed. The Sherpa Editorial Desk checked this article against the sources below. It has not been reviewed by an audiologist or physician. Do not use it to diagnose or treat a condition.

Sources were opened on the dates shown. Links go to the original public-health, regulator, or professional body rather than a reseller.

  1. Age-Related Hearing Loss (Presbycusis) — National Institute on Deafness and Other Communication Disorders; accessed .
  2. Assistive Devices for People with Hearing or Speech Disorders — National Institute on Deafness and Other Communication Disorders; accessed .